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Privacy Policy — NextLevelCAD

Effective date: 1/6/2025

Last updated: 1/6/2025

1. Introduction

NextLevelCAD ("we", "us", "our") values the privacy of our website users ("you", "your"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website https://nextlevelcad.com.au (“Site”) or otherwise engage with our services.

2. What personal information we collect

  • Contact information: name, email address, phone number (e.g., when you fill out a contact form)
  • Usage data / Log data: IP address, browser type and version, pages visited, time spent on pages, date/time of access, and other technical data automatically collected when you use the Site.
  • Cookies and tracking technologies: We may use cookies and similar technologies to track activity on our site and store certain information.
  • Other data: Depending on how you interact with us, we may collect other information you choose to provide (for example, in a message or enquiry).

3. How we collect your information

  • Directly from you: when you fill in forms, send enquiries, or otherwise voluntarily provide your data.
  • Automatically: via your use of our website (through log data, cookies, analytics tools).
  • Third parties: if you engage with us through third-party platforms, or we use third-party services (such as analytics or hosting), they may provide us with certain data about you.

4. Why we collect your personal information (Purposes)

  • Responding to your enquiries
  • Operating, maintaining, and improving our website
  • Understanding how you use our services so we can improve user experience
  • Sending you administrative information (e.g., changes to our policy)
  • Marketing and communication (only if you consent, where required)
  • Security and fraud prevention

5. How we disclose your information

  • To service providers / third parties who help us operate our website, host our data, or perform business functions (e.g., analytics providers)
  • If required by law or regulation, or in response to a legal request
  • To protect our rights, property, or safety, or that of others
  • In the event of a business transfer (e.g., merger, sale of assets)

6. Data storage and security

  • We take reasonable steps to protect your personal information from misuse, interference, and loss, or unauthorized access, modification, or disclosure.
  • Your data may be stored on secure servers (or with trusted third-party cloud providers).
  • We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law.

7. International transfers

If we transfer your personal information overseas (for example, to third-party service providers), we will ensure appropriate safeguards are in place.

8. Your rights

Depending on where you live and applicable law, you may have certain rights regarding your personal data, including:

  • Accessing the personal information we hold about you
  • Correcting or updating your data
  • Requesting deletion of your data (where lawful)
  • Objecting to or restricting certain processing
  • Withdrawing consent (if processing is based on consent)

If you wish to exercise any of these rights, contact us using the details below.

9. Complaints

If you believe we have mishandled your personal data, you can:

  1. Contact us at info@nextlevelcad.com.au to lodge a complaint.
  2. We will investigate and respond to your complaint in a timely manner.
  3. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Cookies and tracking / Analytics

  • We use cookies (or similar) to track site usage, improve our website, and tailor content.
  • You may be able to control or disable cookies via your browser settings, but note that disabling cookies may affect how our website works.
  • We may also use third‑party analytics services (e.g., Google Analytics) — these service providers may collect usage data.

11. Children’s privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you become aware that a child has provided us with their personal information, please contact us and we will take steps to delete that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we collect and use your information.

13. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact us:

  • Email: info@nextlevelcad.com.au